Returns & Exchanges

JD Sports Canada offers a 30-day return policy for most items in their original, unworn condition with all tags attached. Customers can return purchases via mail or at any JD Sports retail location across Canada for a full refund or exchange.

Return Process

• 1.
  Check Eligibility

  Ensure your items are within the 30-day return window and remain in original condition with all packaging and tags intact.

• 2.
  Choose Your Method

  Decide whether to return your items for free at a local JD Sports Canada store or use our online portal to generate a prepaid shipping label for mail-in returns.

• 3.
  Package Your Items

  Securely pack the merchandise in its original box and include the packing slip or a copy of your order confirmation email to ensure accurate processing.

• 4.
  Receive Your Refund

  Once our warehouse or store associates verify the return, your refund will be issued to the original payment method within 7-10 business days.